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  1. #1
    Join Date
    Jul 2003
    Location
    Woodbury, New Jersey
    Posts
    2,181

    Saturday October 24 Stats Down The Crapper

    $ per unique fell through the basement floor for Saturday October 24.

    Something is broken.

    Anyone else seeing this for Saturday?

    In my experience this is The Curse of the Boss Going to a Domainer Conference at work. There is nothing so quite regular and predictable as a system glitch during a domain conference.
    Going fishing, soon, I hope.

  2. #2
    Mike Robertson's Avatar
    Mike Robertson is offline Fabulous.com - Business Development Manager
    Join Date
    Feb 2005
    Location
    Brisbane, Australia
    Posts
    304
    Hi CrankyOldMan,

    I've been in touch with the guys back in Australia, and it seems there was a technical issue (as you suspected).

    Parking pages have been loading fine and stats are recording in the main database (and remain doing so) however, they aren't being passed to customer accounts for some reason.

    The Tech team will be working to get customer stats updated ASAP.

    I apologize for any inconvenience this may be causing and appreciate your patience as we work to get this resolved soon.

    Cheers,

    Mike
    Fabulous.com

  3. #3
    Join Date
    Jul 2003
    Location
    Woodbury, New Jersey
    Posts
    2,181
    Always impressive to see the responses and response time.

    Kudos and thanks, Mike Fabulous, for being - year after year - the most "on top of issues" and responsive parking industry executive in the business.
    Going fishing, soon, I hope.

  4. #4
    Join Date
    Jun 2003
    Posts
    3,562
    Everyone says Fabulous is great, I agree but it is because of Mike(90) percent of the time, if I had to get in touch with another registrar/parking company I tremble at the process, but Mike is always on top of things
    Thanks Mike I hope you stay with fabulous

    By the way Mike do you have a link/email address so we can pass on comments about you, I am assuming you have a supervisor

  5. #5
    Mike Robertson's Avatar
    Mike Robertson is offline Fabulous.com - Business Development Manager
    Join Date
    Feb 2005
    Location
    Brisbane, Australia
    Posts
    304
    Hi guys,

    sorry for the delay in reply, have been waiting to hear back from the guys in the office as to the status of the stat situation. The following has since been posted as a News item:

    October 24- Stats

    As previously advised we experienced an issue in the reporting of domain statistics for October the 24th.

    An earnings adjustment will be credited to all those accounts affected in the next 24 hours.

    Account statistics will however remain unchanged. We apologize for the inconvenience this will cause.

    Please contact the Customer Care Department at support@fabulous.com should you have any questions.


    Kind regards,

    The Fabulous.com Team


    @CrankyOldMan and fatter: thanks for the kind words.

    My immediate boss is Peter Stevenson. If you have any comments/feedback for him (only if it's good things to say ), please email p.stevenson at fabulous dot com.

    Cheers,

    Mike
    Fabulous.com

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