As it turns out, the registrar is a reseller of Directi. With me it was a password issue. However the reseller was and still is a total non-responder. Initially I got mixed information from Directi that they were in fact related.
I made one final plea, and Directi customer service was able to change the password for me and I can access the control panel. The domain is now expired but I can still manage it -- and am in the process of transferring it.
"Just when I thought that I was out, they pull me back in!"
Well I finally did hear from ICANN, at least that they've forwarded my complaint to the %$#@ registrar.
Which I think seems to have riled them (the registrar) at least a bit as they've emailed me twice with the info I had requested a month and a half ago.
Yet -- their address is nothing close to the support address given at the registrar homepage -- which is still rather alarming.
AND YES THIS IS ONE OF THOSE SNAPNAMES-RELATED PSEUDO-REGISTRARS!
"Just when I thought that I was out, they pull me back in!"
Aside from registerfly, I just lost 3 country code domains. One I was able to get back after the redemption period only because the new owner agreed to sell it to me(at reg fee).
The registrar was involved in political turmoil & was not offering support or billing for 4 months.
My fault, as I should have names I like out at least 2 years.