DotRegistrar.com - Worst Registrar

[Zorro]

My client had a name residing at Dotregistrar.com
Creation Date: 19-feb-2002
Expiration Date: 19-feb-2009

Last week Dotregistrar DELETED the domain from my customer's account and changed nameservers of the domain to THEIR OWN NAMESERVERS!
When we got in touch with them to check if the domain was stolen/hijacked, this is what they said:

***
"I'm afraid ********.com wasn't stolen but cancelled due to inaccurate whois information. For this reason, you won't be able to manage this name again, nor request any changes to be made to it.
Please wait until ********.com becomes available for registration again and re register it then if you wish to have this name again."

Trevor Garrett
Customer Service Manager
support@dotregistrar.com
***

I wrote back to them informing them that they have screwed-up. The whois is information is ACCURATE and it can be proved/verified.
Numerous emails have been sent to Dotregistrar since but NO REPLY has been received.
Nobody picks up the phone as well.

The domain in question was an active website receieving 2,000 unique visitors a day (A portal offering free email, news, jobs etc.)
Dotregistrar's stupidity has resulted in the website going offline AND ALL TRAFFIC GOING TO DOTREGISTRAR'S parking page (where they generate PPC revenue)
Also, since the domain registration is valid till 2009, it is still not available for registration... so MY CLIENT IS STUCK!

I tried transferring the domain to another registrar... but that failed too.
Anybody here can offer some advice on how to deal with the issue and claim damages from the Dotregistrar scumbags.

[Mr.Deleted]

pm the name to me. maybe i can help

[Matt]

Just noticed this name..

Domain Name: TIMEMAIL.COM
Registrar: IHOLDINGS.COM, INC. D/B/A DOTREGISTRAR.COM
Whois Server: whois.dotregistrar.com
Referral URL: http://www.dotregistrar.com
Name Server: NS1.DR-PARKINGSERVICES.COM
Name Server: NS2.DR-PARKINGSERVICES.COM
Status: REGISTRAR-LOCK
Updated Date: 24-aug-2005
Creation Date: 19-feb-2002
Expiration Date: 19-feb-2009

CANCELLED DUE TO INACCURATE WHOIS INFORMATION

Registrant:
Sonamail (TIMEMAIL-COM-DOM)
P.O. Box 122515
Jeddah, N.A. 21332
Saudi Arabia
966-2652-6409
president@sonamail.com

Domain Name: TIMEMAIL.COM
Status: PROTECTED

[safesys]

That's pretty scary stuff.

[Drewbert]

Make a complaint with ICANN's registrar liason officer.

And post a complaint to the GNSO mailing list.

Shame them.

[Dave Zan]

Hmmm, the domain's still there, so it probably means dotregistrar
is still in the process of getting it deleted.

The problem here is that if Dotregistrar has indeed tried to verify
the WHOIS information by all means possible and still didn't get a
reply after some time, then they've every right to delete it based
on their service agreements.

Your only chance is to persist with Dotregistrar first. I'll bet even
money Dotregistrar has kept "proof" that they weren't able to get
any response from the domain's WHOIS at all.

Then take it up with ICANN. But don't expect this to be resolved
overnight because complex issues like these...

...are never resolved just with a magic wand.

[NexSite]

They wont delete it. They have a habit of taking thier clients names, expiured etc, and offering them for sale through domaincollection. Also, This company, iHoldings, has recently been acquired by Dotster.

[avs162]

one of the sore spots i think is the lack of guidelines and diligence required by the register to verify the whois information

the way i took it was they could open the door yell loud and if you dont answer take the name

this is super scary issue and its somthing i have been expecting for a long time

[egh6665]

ddi you finally recover your name???

i am going thru a similar situation. the company that register the name was a reseller. the reseller is out of business but changed the domain information to their name. I contacted dotregistar and they said the would not change any information and dot registrar said i should contact icann. i filre a complaint with icann and i have not heard from them.