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  1. #1
    Join Date
    Feb 2008
    Posts
    4

    snapnames.com

    I bought a domain at the snapnames extended auction last week. They received payment for it and the name was transferred to my account with them.

    Today, they sent me an email stating "Your .COM Domain Name has been moved to another Customer. You will no longer be able to Manage this Order from your Control Panel."

    When I sent them an email asking why, the answer was "My apologies that I must inform you that your purchase of (domain) must be unwound. We have refunded your account in the amount of (purchase price) and transferred the domain back to the seller. This was a
    mistake of ours as the seller had opted out of this auction prior to it starting. Our apologies for any inconvenience that this may of caused."

    The domain is valuable and I bought it at a good price. Does anyone know if snapnames.com had the legal right to do this?

  2. #2
    Join Date
    Jan 2003
    Location
    Mexico
    Posts
    3,831
    Read the contract you agreed to when you used the service.
    Captain Stupid.
    Jimmy James Inc. fan club membership # 3312

  3. #3
    Join Date
    Nov 2002
    Location
    Here & there.
    Posts
    5,366
    That's a very raw deal.

    I think you may have specific legal rights to that domain, although it likely wouldn't be worth the effort of pursuing them.
    "Just when I thought that I was out, they pull me back in!"

  4. #4
    Join Date
    Feb 2008
    Posts
    4
    Thanks for the responses.

    The legal contract for the auctions is at:

    https://www.snapnames.com/liveAuctionsLegal.jsp

    I didn't see anything that gives them the right to confiscate the domain.

    The domain, as mentioned, is a valuable one and I intend to protect my legal rights.

  5. #5
    Join Date
    Apr 2003
    Location
    Santa Barbara CA
    Posts
    763

    Re: snapnames.com

    Originally posted by nameatauction
    This was a mistake of ours as the seller had opted out of this auction prior to it starting. Our apologies for any inconvenience that this may of caused
    While you might have some claim against SnapNames for something, you'll not likely ever get the domain through them as recourse... The Sellers all had the option to "Opt Out" of the protracted 'Extended Auction' arrangement, which many of us did.

    Problem is, SnapNames did not make it clear until the last moment before the auction that all names would automatically go into the 'Extended' auction as well, and telling us to explicitly 'opt out' if we didn't want our names to go through that.

    Originally posted by nameatauction
    The domain is valuable and I bought it at a good price.
    Exactly the reason why sellers prerred to not have thier names included in the weaker auction...

  6. #6
    Join Date
    Nov 2002
    Location
    Here & there.
    Posts
    5,366
    More unhappy customers, see below.

    http://www.domainstate.com/showthrea...threadid=86462

    (See posts by Speculator and MEMS)
    "Just when I thought that I was out, they pull me back in!"

  7. #7
    Join Date
    Feb 2008
    Posts
    4
    "While you might have some claim against SnapNames for something, you'll not likely ever get the domain through them as recourse... The Sellers all had the option to "Opt Out" of the protracted 'Extended Auction' arrangement, which many of us did."

    Isn't that an issue between snapnames and the seller? The domain was legally registered in our name and snapnames transferred the name without our consent.

  8. #8
    Join Date
    Nov 2002
    Location
    .us
    Posts
    2,088
    Just an opinion, but if you had already received the domain into your registrar account and you have proof that shows you as the registrant, it seems you would have a very good case.
    Never start vast projects with half-vast ideas.

  9. #9
    Join Date
    Feb 2008
    Posts
    4
    The domain was in our account at snapnames.com and we have proof it was in our name. Snapnames has been ignoring our emails about the matter.

    According to ICANN:

    My domain has been transferred to some other registrar without my knowledge, and now it shows someone else as the owner. What do I do?

    A registrar may only initiate a transfer if it has obtained a completed Form of Authorization (FOA) from either 1) the registrant or 2) the administrative contact for the domain. The registrar must be able to produce a copy of this documentation when it is requested. Failure to do so is grounds for reversal of a transfer in the event that a complaint is filed under the Transfer Dispute Resolution Policy.

  10. #10
    Join Date
    Aug 2003
    Posts
    535
    A registrar may only initiate a transfer if it has obtained a completed Form of Authorization (FOA) from either 1) the registrant or 2) the administrative contact for the domain. The registrar must be able to produce a copy of this documentation when it is requested. Failure to do so is grounds for reversal of a transfer in the event that a complaint is filed under the Transfer Dispute Resolution Policy.
    Oh do go on. When you get to the part about who has standing to initiate a transfer dispute proceeding, let us know.

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