ok

work this out
You go online and place a order for dvd film the costs say about 20 euros you pay by credit card.

3 days later that company gets back to you says sorry we dont have it in stock

and give you a credit note for 10 euros.
it does not work in the real world so dont put up with in the domain world.

think about it Hangol

Hi domainscot,

I know the difference between a credit note and really getting your monye back. In my case with EuroDNS it doesn't matter because I have had an account with them for many years and will simply use the credit for other domains.
But I can understand that's different for you.
If I interpret the reaction from LostInDomains correctly, then I think they are offering you a full repayment. Maybe you should pm him the details of your orders and ask him to solve it.

Originally posted by hanogl
Without going into the exact details of domainscot's transaction, I would like to add that I have worked with EuroDNS for many years and find it highly unlikely that they would run a scam. An accumulation of misunderstandings is much more likely. (Where I must add that sometimes their support is not 100% so that may have added to the problems.)

I know that the prepayment scam happens arounds Landrushes, I have gone through quite a few landrushes myself. When you start selecting your registrars for a Landrush you have to be very careful as there are several registrars that will indeed use prepayment tricks etc to rob you. As far as I know, EuroDNS is not one of those. Quite the opposite, I have received credit notes from them for .asia sunrise failures where I thought the application fee was non-refundable. But no, without asking the refund was suddenly there in my account.

Finally Xavier Buck and Freddy Schiwek from EuroDNS are very active in the domainers world, they speak at almost every major domainers conference and have been heavily promoting .asia for a long time. It would certainly not be in their interest to run a scam like suggested here.

(Before anyone asks: no I do not work for EuroDNS. But yes, I am biased because I very much appreciate the EuroDNS people as professionals and good friends.)

Hey Scot,

I very well understand your frustration on this matter. Given my previous experience with EuroDNS though, I would agree with Hennie that I am pretty sure they do not run an intentional scam on this one.

It is much more likely in my opinion that your requests were handled by poor customer support (given their sheer size they must have bad customer reps working for them as well).

I just shot you a PM with an email address of Freddy who I am sure will handle this matter in a professional way and refund your money.

Hope this works out for everybody and I hope the email address will help you to get this resolved asap.

I am also sending a message to Freddy via email right now to alert him of this thread so he can get in contact with you and settle this dispute in a convenient way for you.

Best Regards
Nico

Originally posted by domainscot
read

http://www.theregister.co.uk/2002/07...lawscot_co_uk/

http://www.theregister.co.uk/2002/10...omain_dispute/

http://www.theregister.co.uk/2003/03..._dispute_gets/

http://www.theregister.co.uk/2003/06...scotland_buys/

Wow - I'm very impressed! Congratulations.

Look guys

Im not hammering Eurodns
I think in general Eurodns run a good system
In fact im impressed with the fact can register any european domain and thats a good thing if your into that kind thing.

And yes if i was doing business with eurodns a credit note would be acceptable.

But since i dont register european domains or have any other business with eurodns then i do expect a full refund.
Dont expect to get a service charge on anything i dont get.
they have aggreed to giving me my refund.

Im sure they do provide a good service but at the time my e-mails where getting looked like auto responce.

Fredddie did agree to give me a full refund and then 30 mins later i got we have a service charge of 10 euros

so I will wait see what happens.
this is not about money its princepal of the thing.

Ps the word scam where i come from is simple term of someone charging for service. and hitting you with bill for something they did not provide.

I would like to Thank
EuroDNS for a complete refund.
No refund charge has been applied.

Originally posted by domainscot
I would like to Thank
EuroDNS for a complete refund.
No refund charge has been applied.

Glad to hear!

Best Regards
Nico

Originally posted by domainscot
I would like to Thank
EuroDNS for a complete refund.
No refund charge has been applied.

They should give automatic refund to all those who did not get desired domains.

I have more sucessful experience with them. I believe that all that because of extra demand on dt ASIA

I don't think that automatic refund is possible, it should be checked somehow, you know, no company can afford such recckless things.

Anyway, I'm also Eurodns.com client, didn't manage to get all the .asia I planned to, but three I got were registered quite smoothly.

Originally posted by mnemonic
I don't think that automatic refund is possible, it should be checked somehow, you know, no company can afford such recckless things.

While I've commented about the bad I did not mention that I've had plenty of registrars provide automatic / problem free refunds.

It's more than possible, it's trivial.

However, as I mentioned, it's not free. Bottom line they tried to protect themselves by demanding us pay upfront for our requests. Thus they then accept the fact that they burn themselves but not getting the domains we request and thus lose money refunding us.

This is also why many registrars switched from charging funds to using a method where they can request a hold of an amount on your card but not nab the funds at that time - This decreases ones credit limit but does not cause the charge to show nor cost the merchant money.

It's all about what the registrar is motivated to do, weather they want to solve problems or if they just don't care about their customers ....

Originally posted by domingo
They should give automatic refund to all those who did not get desired domains.

Agreed. They demand upfrount payment with no guarentee of success, nor is one expected. But that also means a *REFUND* is they fail, otherwise this just becomes a hook to force us to become their customer ......

BFL: This has all matured to the point where there really is no issue. If a custmer does not pay within 5 days of registration *DELETE* the domain or auction it off due to non-payment ...

can someone give me their contact number?

Well, if you want to talk domain registration scam, you really have to start at the very beginning, which would be when CORE thought they were a shoe-in to run the first batch of new TLD's coming from ICANN and took non-refundable pre-reg deposits.

Barely a squeak was heard.

Then even though ICANN went in a different direction, lots of CORE members ended up in controlling positions in the ICANN structure, and were complicit in ensuring J6P domain owner never got the representation they deserve.

Hopefully, when lots of bad wood is flushed out of Washington after November, the incoming people will be able to see the imbalance of power in the ICANN structure and instruct DoC to fix the system.

Rant off.

Originally posted by Takwa
can someone give me their contact number?

Do you mean you still haven't solved your .asia issues with Eurodns.com?

http://eurodns.com/help/contact-support/

n/a