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  1. #1
    Join Date
    Jun 2003
    Location
    .US
    Posts
    1,563

    Nameserver issue

    Ok fab,

    I know you guys are strict, but I had to answer 5 questions (couldn't remember the exact answer) to change my nameserver?

    3 tries or you are locked out? I gave it 2 shots.

    Is there anyway I can change my nameserver?

    Nas

  2. #2
    Mike Robertson's Avatar
    Mike Robertson is offline Fabulous.com - Business Development Manager
    Join Date
    Feb 2005
    Location
    Brisbane, Australia
    Posts
    304
    Hi Nas,

    I would recommend contacting support@fabulous.com.

    By the sounds of it, you are protecting the Nameserver section of your account with the Security Questions feature.

    They will be able to assist you in getting access to that section and helping you change the DNS.

    Cheers,

    Mike
    Fabulous.com

  3. #3
    Join Date
    Jun 2003
    Location
    .US
    Posts
    1,563
    Thanks Mike,

    I contacted support. However, I still had to answer the questions. I ofcourse failed, and now I am locked out. Is there anyway to bypass it?

    Nas

  4. #4
    Mike Robertson's Avatar
    Mike Robertson is offline Fabulous.com - Business Development Manager
    Join Date
    Feb 2005
    Location
    Brisbane, Australia
    Posts
    304
    Hi Nas,

    If you phone the support team, +61 7 3007 0070 (or email them and have them phone you), you should be able to verify that you the account owner and and they can help you from there.

    Cheers,

    Mike
    Fabulous.com

  5. #5
    Join Date
    Jun 2003
    Location
    .US
    Posts
    1,563
    thanks Mike. I just called, and Your customer service is TOP NOTCH. The person answering the call is friendly and very helpful.

    Nas

  6. #6
    Mike Robertson's Avatar
    Mike Robertson is offline Fabulous.com - Business Development Manager
    Join Date
    Feb 2005
    Location
    Brisbane, Australia
    Posts
    304
    I'm glad you have everything sorted out now Nas.

    Cheers,

    Mike
    Fabulous.com

  7. #7
    Join Date
    Nov 2002
    Posts
    126
    Hi Nas

    Not to be a jerk,But if you email me your address i will mail you a book free

    What i do is write down the codes for each site you go to and put it with you important papers, fire etc

    Really good if something did every have to you and your family needed the information

    Take Care
    salecenter

  8. #8
    Join Date
    Jan 2005
    Location
    Lost
    Posts
    2,334
    Mike, just FYI: Your PM box is full.

    Thanks.

  9. #9
    Mike Robertson's Avatar
    Mike Robertson is offline Fabulous.com - Business Development Manager
    Join Date
    Feb 2005
    Location
    Brisbane, Australia
    Posts
    304
    Thanks for the heads up DomainEngineer, just cleaned up my Inbox, should be ok to receive PM's now.

    Mike
    Fabulous.com

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